At ug008, the privacy and security of your personal data is a foundational commitment — not an afterthought. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used and stored, and what rights you have over your own data as a player on our platform.
Every data transmission between your device and the ug008 platform is protected by 256-bit SSL/TLS encryption — the same standard used by major global financial institutions. Your credentials, payment details, and session data are never transmitted in plain text.
ug008 does not sell, rent, or trade your personal information to third parties for advertising or marketing purposes. Your data is used solely to operate your account, process your transactions, and comply with our legal and regulatory obligations.
All personal data is stored on encrypted, access-controlled servers. Physical and logical access controls are enforced at all times. ug008 undergoes regular security audits to identify and remediate potential vulnerabilities before they can be exploited.
We collect only the personal data that is strictly necessary to provide you with a safe, compliant gaming experience. We do not collect data speculatively or for purposes beyond those stated in this policy. If data is no longer needed, it is securely deleted.
You have the right to access, correct, and in some circumstances request the deletion of your personal data. Requests are handled by our dedicated data protection team and responded to within 30 days of receipt, consistent with internationally recognised data protection principles.
We retain your personal data only for as long as your account is active and for such additional period as required by applicable anti-money laundering and record-keeping regulations. Retention schedules are clearly defined and consistently applied across all data categories.
ug008 is an internationally licensed online gaming platform operating at https://ug008.app. The platform offers a comprehensive suite of gaming products — including a live casino, sportsbook, slot titles, and togel (Indonesia's traditional numbers lottery) — specifically designed for players in Indonesia who prefer an English-language, internationally branded gaming experience.
For the purposes of this Policy, ug008 acts as the data controller for all personal data collected from players who access the platform. As data controller, ug008 determines the purposes for which your personal data is processed and ensures that processing activities meet applicable data protection standards.
Our principal contact for all data protection enquiries is our customer support team, reachable at the email address set out in Clause 15 of this Policy.
The table below summarises the categories of personal data we collect, together with specific examples within each category:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., KTP — Kartu Tanda Penduduk), passport number (where provided for KYC). |
| Contact Data | Email address, phone number, city and province of residence within Indonesia (e.g., Jakarta, Surabaya, Bandung, Bali, Medan). |
| Account Data | Username, hashed password, account creation date, account status, linked payment methods, account tier, KYC verification status. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR, deposit and withdrawal records. |
| Gaming Activity Data | Wager history, game types played, session duration, win/loss records, bonus usage, responsible gaming tool settings (deposit limits, session timers, self-exclusion status). |
| Technical Data | IP address, device type and model, operating system version, browser type and version, screen resolution, time zone (typically WIB, UTC+7), geolocation data (country and city level only). |
| Usage Data | Pages visited on the platform, features accessed, search queries entered, links clicked, time spent on each page, navigation path through the platform. |
| Communications Data | Content and metadata of support chat conversations, emails sent to ug008, responses to surveys or feedback forms, records of promotional communications sent and opened. |
| KYC Documentation | Scans or photographs of identity documents submitted for age and identity verification, selfie images where required for liveness verification. |
We do not knowingly collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, biometric data used for identification purposes, or health data — unless such data is voluntarily disclosed by you in the course of a support interaction or responsible gaming assessment, in which case it is handled with the highest level of care and access restriction.
The majority of the personal data we hold about you is provided directly by you through one of the following interactions:
Certain technical and usage data is collected automatically when you access or interact with the ug008 platform. This includes:
In limited circumstances, ug008 may receive personal data about you from third parties, including:
ug008 uses the personal data it collects for the following purposes:
ug008 processes your personal data on the following legal bases, consistent with internationally recognised data protection frameworks:
ug008 does not sell your personal data to any third party. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:
We engage carefully selected third-party service providers to perform specific functions on our behalf, including KYC and identity verification, payment processing, fraud detection, IT infrastructure, and customer support platform software. These providers are contractually bound to process your data only on ug008's documented instructions, to maintain appropriate security standards, and to delete or return your data upon termination of their engagement with us.
When you play a game hosted by a third-party studio (such as Evolution Gaming, Pragmatic Play, PG Soft, Microgaming, NetEnt, or Spribe), limited session data — including your anonymised player ID and wager/outcome data — is shared with that provider to operate the game. Game providers are not permitted to use this data for any purpose beyond game delivery and their own regulatory audit obligations.
When you make a deposit or withdrawal, the transaction data necessary to complete the transfer — including your account reference and the transaction amount in IDR — is shared with the relevant Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja). Payment partners process this data under their own privacy policies and applicable financial services regulations.
ug008 may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by law, court order, or pursuant to our obligations under applicable AML and KYC regulations. We will notify you of such a disclosure where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of ug008's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data will be processed as a result.
ug008 operates as an internationally licensed platform, and some of our service providers and technology infrastructure are located outside Indonesia. Where your personal data is transferred to a jurisdiction outside Indonesia, ug008 ensures that appropriate safeguards are in place to protect your data, including:
Where you have questions about the specific safeguards applied to any particular international transfer of your data, please contact us using the details in Clause 15.
ug008 retains your personal data for the periods set out below. Where retention is driven by a legal or regulatory requirement, those requirements take precedence over shorter internal retention schedules:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure, to satisfy AML record-keeping requirements. |
| Financial Transaction Records | Duration of account plus 5 years after the last transaction, in line with international AML standards. |
| KYC Documentation | Duration of account plus 5 years after account closure or last verification event, whichever is later. |
| Gaming Activity Logs | Duration of account plus 2 years after account closure, used for dispute resolution and responsible gaming monitoring. |
| Support Communications | 3 years from the date of the interaction, used for quality assurance and dispute resolution. |
| Technical / Log Data | 90 days, after which logs are aggregated and anonymised for platform analytics purposes. |
| Marketing Preferences | Until you withdraw consent or close your account, whichever is sooner. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data — which can no longer identify you — may be retained indefinitely for aggregate analytical and statistical purposes.
ug008 applies a comprehensive, layered approach to data security that covers technical, organisational, and physical dimensions:
In the event of a personal data breach that poses a risk to your rights and freedoms, ug008 will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, where technically and legally feasible. Notification will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach.
ug008 uses cookies and similar tracking technologies (such as local storage and session storage) to operate the platform, remember your preferences, and analyse how the platform is used. The table below describes the categories of cookies we use:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Required for platform operation — session authentication, security tokens, load balancing, fraud prevention. Cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional | Remembers your language preference, responsible gaming settings, game lobby layout, and last-used payment method to improve your experience on return visits. | Up to 12 months |
| Analytics | First-party analytics cookies that record page views, navigation paths, and feature engagement to help us understand how the platform is used and where improvements are needed. Data is aggregated and anonymised before analysis. | Up to 12 months |
| Marketing / Personalisation | Used to tailor promotional offers and game recommendations based on your activity profile. These cookies are only set with your explicit consent. | Up to 90 days |
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your account. Disabling functional cookies may result in loss of your saved preferences on each visit.
ug008 does not use third-party advertising networks or cross-site tracking technologies. We do not place cookies on behalf of any external advertising platform.
Subject to applicable legal and regulatory exceptions, you have the following rights in relation to your personal data held by ug008:
To exercise any of these rights, please contact our data protection team using the contact details in Clause 15. We may need to verify your identity before processing your request. Requests are processed free of charge; however, we reserve the right to charge a reasonable fee or refuse requests that are manifestly unfounded or excessive.
The ug008 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes an age declaration step, and KYC verification is required before any financial transaction can be processed, providing an additional layer of age verification.
If we become aware that a minor has created an account or submitted personal data to the platform, we will immediately suspend the account, void any associated wagers, return any real-money deposits to the depositing payment method, and securely delete all personal data associated with the account.
If you are a parent or guardian and believe that a minor in your care has registered on the ug008 platform, please contact our support team immediately at the address in Clause 15. We take child protection seriously and will act promptly on all such reports.
The ug008 platform integrates with a number of third-party services — including game studios, payment processors, and KYC providers — whose software and systems operate within or alongside our platform. While we carefully vet all third-party partners and require them to maintain appropriate data protection standards, each provider operates its own privacy policy and data processing practices.
When you interact directly with a third-party game (for example, a live baccarat table operated by Evolution Gaming, or a slot title by Pragmatic Play), your session data is processed by that provider in accordance with their own privacy terms, in addition to being reported back to ug008 for account and financial record purposes.
ug008 is not responsible for the privacy practices of third-party game studios, payment providers, or any other external service whose interface appears within the platform. We encourage you to review the privacy policies of any third-party provider with whom you interact.
ug008 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. The "Last Reviewed" date displayed in the page header will be updated each time a revision is made.
Where a material change is made to this Policy — for example, a change to the categories of data we collect, the purposes for which we process data, or the third parties with whom we share data — we will notify registered players by email to the address on file at least 14 days before the change takes effect. For non-material changes (such as typographical corrections or minor clarifications), we may update the Policy without prior notice.
Your continued use of the ug008 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact our support team to request account closure and data handling instructions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ug008 processes your personal data, please contact our data protection team through the following channel:
Our support team is available 24 hours a day, 7 days a week, including Indonesian-speaking agents. We aim to acknowledge all data rights requests and privacy enquiries within 24 hours of receipt, and to resolve them fully within 30 days. All correspondence is handled in English or Indonesian, according to your preference.
For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gaming page.
For general questions about the platform, account registration, or payment methods, please visit our FAQ page or the About Us page for more information about ug008.
Now that you understand how we protect your personal data, you can enjoy the full ug008 platform with confidence. From live casino tables and togel draws to slots and sports betting — all secured with 256-bit encryption and backed by 24/7 support.
21+ only. Play responsibly. If gambling is affecting your wellbeing, visit our Responsible Gaming page.